FAQ

Frequently Asked Questions (FAQ)

Home Rental FAQs:

What is the typical duration of a home rental lease with One Residence Homes?

Our home rental leases typically range from one year onwards.

Are utilities included in the rental price with One Residence Homes?

Yes, we offer inclusive rental prices. Our leasing team can provide details.

What are the pet policies at One Residence Homes?

We understand that pets are part of the family! Our pet policies vary by property, so please inquire about specific pet restrictions for the property you choose.

What is the process for renewing or terminating a lease with One Residence Homes?

Our lease contracts explain this explicitly.

Are there any community rules or regulations that tenants must follow at One Residence Homes?

Our rental properties may have community rules or regulations in place to ensure a comfortable living environment for all residents. Our leasing team will provide you with a copy of these rules and regulations upon move-in.

Furniture Rental FAQs:

What types of furniture items are available for rent from One Residence/CORT Global Partner?

We offer a wide selection of furniture packages for rental, including living rooms, bedrooms, Kitchen & Dining, Veranda & Garden, & home study.

How long can I rent furniture from One Residence Homes?

Our furniture rental periods are flexible to accommodate your needs, ranging from short-term to long-term rentals.

What is the rental process for furniture at One Residence Homes?

Our leasing team will guide you through the furniture rental process, from selecting items to arranging delivery and pickup. We recommend booking furniture rentals in advance for proper planning purposes.

Is there a minimum or maximum order size for furniture rental from One Residence Homes?

Yes. Our minimum is three months but do contact our team for flexibility.

How are damaged or defective items handled by One Residence Homes, and what is the policy for replacements or refunds?

This varies according to the cause of the damage. Our team will advise you after the assessment.

What happens if I need to cancel or reschedule my furniture rental order with One Residence Homes?

If you need to cancel or reschedule your furniture rental order, please contact our team as soon as possible. We will do our best to accommodate your request, subject to our cancellation and rescheduling policies

Contact Us

Contact info
+254 713 037 344

+254 708 700 415

cort.furniture@oneresidencehomes.com

Address: Westside Tower,5th Floor, Lower Kabete Road, Nairobi, Kenya

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Business Hours

Mon - Fri
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Saturday
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Sunday
Closed

Holidays: Closed

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